Sagnika Sen, Ph.D.

Assistant Professor of Management Information Systems



    • IT Service Management and Governance Structures
    • Performance Evaluation and Incentive Design, Pricing
    • Simulation and Process Modeling

Professional Activities

    • Conference Program Committees: ICSIS 2009,  WeB 2007, 2009
    • Journal Editorial Review Board, Communications of the AIS (CAIS), Special Issue on “RFID in Retailing and Customer Relationship Management”, 2007-2008
    • Editorial Review Board, Journal of Electronic Commerce and Organizational Computing (JOCEC), Special issue on “Quantitative Models for Electronic Markets”, 2007-2008
    • Reviewer: Information Systems Research, Communications of the ACM,  Decision Support Systems National Science Foundation (NSF), Journal of Electronic Commerce Research, etc.


    • Who’s Who in America, Marquis Publications
    • Beta Gamma Sigma, The International Honor Society Recognizing Business Excellence
    • Upsilon Pi Epsilon, Honor Society in the Computing Sciences
    • Phi Beta Delta, Honor Society for International Students


    • Ph.D. - Arizona State University, W. P. Carey School of Business, Information Systems
    • M.S. - University of Texas at Arlington,  College of Business, Information Systems
    • B.E. - Bengal Engineering College, India, Electrical Engineering


    • BUSAD 537: Management Information Systems
    • BUSAD 578: Business Process Management
    • BUSAD 501: Statistical Analysis for Managerial Decision Making

Research Interests

    • IT Service Management - IT Governance Structures, Performance Evaluation and Incentive Design, Pricing Strategies
    • Knowledge Management - Domain Ontology, Knowledge Process Outsourcing, Information Extraction from Semi-structured Sources
    • Distributed Decision Support Systems - Modeling and Design of Enterprise Level Decision Support Systems, Enterprise Coordination and Collaboration Structures


Raschke, R. and Sen, S., "A Value-Based Approach for Ex-ante Evaluation of IT Enabled Business Process Improvement Projects", Information and Management, 50 (7), November 2013, Pages 446-456.

Sen, S., and Raghu, T. S., “Interdependencies in IT Infrastructure Services: Analyzing Service Processes for Optimal Incentive Design”, Information Systems Research (ISR), 24 (3), September 2013, pp. 822-841.

Merriman, K. and Sen, S., “Incenting Managers towards the Triple Bottom Line: An Agency and Social Norm Perspective, Human Resource Management, 51 (6), November/December 2012, pp. 851-871.

Demirkan, H., Sen, S., Goul, M., and Nichols, J., “Ensuring Reliability in B2B Applications: Fault Tolerant Inter-organizational Workflows”, Information Systems Frontiers (ISF), Volume 14 (3), July 2012, pp 765-788. 

Sen, S., Raghu, T. S., and Vinze, A., “Demand Information Sharing in Heterogeneous IT Service Environments: Development and Evaluation of a Pricing Mechanism”, Journal of Management Information Systems (JMIS), 26(4), Spring 2010, pp. 287-316.

Sen, S., Raghu, T. S., and Vinze, A., “Demand Heterogeneity in IT Infrastructure Services: Modeling and Evaluation of a Dynamic Approach to Defining Service Level Agreements”, Information Systems Research (ISR), 20(1), June 2009

Sen, S., Demirkan, H., and Goul, M., “Dynamic Decision Support through Instantiation of UEML Representations - Towards Next Generation Decision Support Middleware”, Communications of the ACM (CACM), 50(8), August 2007, pp. 87-93

Chen, A., Sen, S., and Shao, B., “Strategies for Effective Web Services Adoption for Dynamic E-Businesses”, Decision Support Systems (DSS), 42(2), November 2006, pp. 571-592